My return policy

eBay requires each seller to post a return policy. I have always felt that my job was to do so well that no returns are necessary. However, human nature being what it is, from time to time there will be a problem transaction, even for the most careful of sellers.
My return policy is that I must be notified of the intent to return within 30 days of receipt of goods, and that the item must be in the original packing, and postmarked within 30 days of receipt. If there is an error in the listing, and neither I nor the buyer catch that error before the item is shipped, a return could be reasonable. Here is an example. I had two sets of 6 sterling teaspoons. One set had a retailer's mark on it, and the other did not. The auction description mentioned the retailer's mark, but the set that had that mark has already sold. That was my error, and since the buyer had bought the spoons because of that retailer's mark, I felt that a return was more than reasonable.
Needless to say, a buyer may NOT return an item because he or she chose not to read the entire auction description carefully before bidding. An example of this was a buyer who complained after receiving a spoon that it was monogrammed, even though the auction description clearly stated that the item had a script W monogram. I did not accept a return on this auction.
Partial returns are also definite no-nos. A buyer is not welcome to buy a set, cherry pick the choice pieces, then return the rest. Keep it all or return it all, but there must be a serious error somewhere in the listing to justify the return.
Frivolous returns are also right out. These stories can get funny. One man wanted to return an item because he claimed he was drunk when he bid. NO. Another left the box out on the lanai on his beachfront property for a month before opening it. The carbon steel knife blade had rusted. He was quite put out that I would not accept the item back after a month of exposure to salty air. My favorite is the guy who wanted to use a set of dessert forks for the winter holiday season, then return them the following spring!!! His retort was that I had lost a customer by not accommodating him. My feeling was that he was doing me a favor by getting lost and staying there.
I can count on the fingers of 1 hand the number of times I have had to accept a return in alomost 11 years on eBay. Almost everyone who buys from me is a top-notch eBayer, and I love you all.