A while back, eBay changed its rules for feedback. The most radical change was that sellers are no longer allowed to leave anything but positive feedback for buyers. This did not affect me much, as my buyers are 99% a pleasure do work with, and I would leave them positive feedback anyway. However, some confusion has resulted, and this is the ideal venue in which to explain my policy on feedback.
To protect my rating, I leave feedback only after feedback has been left for me. If you are waiting for me to leave feedback for you first, one or both of us might grow a beard before this issue gets resolved! :) I need to be sure that you are pleased with your purchase and plan to keep it before I leave feedback. Thanks in advance for your understanding on this.
I also ask that you attempt to resolve any problems BEFORE leaving feedback. Give me a chance, just as you would want me to give you one if there were a problem on your end. A while back, a buyer used feedback to complain that she did not know that an item was monogrammed. The problem is that the auction description clearly stated that there was a W monogram. Had the buyer reread the description, or asked me about it, there would have been no need to leave unfair and denegratory feedback for me. Should I be penalized because the buyer did not fully read the description?
Just a reminder: please read the ENTIRE description before bidding or buying. There are multiple reasons for the length of the text, and all is stuff you need to know before you bid. If you do not like to read, please skip my listings altogether, as neither of us needs a problem transaction.
Once again, many thanks to all those who express their appreciation for the research and work that goes into my descriptions. Your kind words make my day.
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